Guidance for Service Asset & Configuration Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

All IT organizations want to maintain a Configuration Management Database (CMDB) but very few organizations are successful in building their CMDBs and are optimally utilizing them. Many organizations struggle to build CMDB, maintain accuracy, and perform the operations in a streamlined way. To build an appropriate CMDB and manage the CMDB operations, the backbone would be SACM process. SACM (Service Asset & Configuration Management) is the most i...

By Kiran Kumar Pabbathi
Paperback: 208 pages
Publisher: ServiceManagers.Org (September 2, 2017)
Language: English
ISBN-10: 0991320581
ISBN-13: 978-0991320585
Product Dimensions: 6 x 0.5 x 9 inches
Amazon Rank: 2834377
Format: PDF Text TXT book

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I purchased this book to learn more about Asset Management in SACM because as a Configuration Analyst I work on a team with Asset Analysts. There are not a lot of resources on SACM but this guide gives practitioners and consultants implementation inf

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Guidance for Service Asset & Configuration Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

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